Find quick answers to your questions below...
Ordering Information
Can I place my order over the phone?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I return my product?
I received the wrong product.
My order is missing parts.
What is your return policy?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping Information
Do you ship to my country?
How do I track my order?
How much is my shipping?
What method of shipping do you use?
When will my order ship / arrive?
Is your site secure?
What is your privacy policy?
Buyer's Guide
How do I find my product?
How do I navigate the site?
Pricing and Billing
Do I have to pay sales tax?
How do I buy/redeem a gift certificate?
How do I use a coupon?
I have a question on my charges.
I need a copy of my receipt/invoice.
What are my payment choices?
When will my credit appear on my account?
When will my credit card be charged?
Additional Support
Can I get replacement parts for the products you sell?
Can someone advise me on installing a pond or on what products I need to install a pond?
How do I deal with a defective product under warranty?
How long has PondMart / Backyard Ponds been in business?
Email Form
Email Form
Contact Us
How do I contact your company?